Statement last reviewed May 2026.
PrimeVista believes that luxury travel is for everyone. We are committed to making our website usable by the widest possible range of people, including those with disabilities, and we continuously work to remove digital barriers from our platform.
Our Commitment
We aim for our website to meet WCAG 2.1 Level AA — the internationally recognised standard for web accessibility. This means we work to ensure our content is:
- Perceivable — information is presented in ways all users can perceive
- Operable — all functionality is available via keyboard as well as mouse
- Understandable — content and navigation are clear and predictable
- Robust — content works reliably with current and future assistive technologies
Accessibility Features
The following features are built into our website:
Keyboard Navigation
All interactive elements — menus, forms, buttons — are reachable and operable using a keyboard alone.
Scalable Text
Text can be resized up to 200% in your browser without loss of content or functionality.
Colour Contrast
Our gold-on-dark colour palette maintains a contrast ratio above 4.5:1 for all body text.
Alt Text
All meaningful images carry descriptive alternative text for screen reader users.
Semantic Structure
Pages use proper heading hierarchy (H1–H3) and landmark regions so screen readers can navigate efficiently.
Skip to Content
A "Skip to main content" link appears at the top of every page for keyboard and screen reader users.
Form Validation
All form error messages are clearly associated with the relevant field and announced to screen readers.
Responsive Design
The site adapts to all screen sizes — from large desktop monitors to small mobile phones.
Standards & Conformance
We target conformance with the following standards:
We conduct periodic accessibility reviews and address issues as they are identified. Our most recent review was conducted in May 2026.
Known Limitations
We are aware of the following areas that are still being improved:
- Some older package detail pages may have images without full alt text — we are updating these progressively
- The hero video on the homepage does not have a transcript — a text alternative is in development
- PDF documents (e.g. generated travel dossiers) may not be fully accessible to screen readers — we are exploring accessible alternatives
If you encounter an accessibility barrier not listed here, please report it using the contact details below and we will prioritise it.
Assistive Technology Compatibility
Our website has been tested with the following assistive technologies:
| Technology | Browser | Status |
|---|---|---|
| NVDA (Windows) | Chrome, Firefox | Supported |
| JAWS (Windows) | Chrome, Edge | Supported |
| VoiceOver (macOS / iOS) | Safari | Supported |
| TalkBack (Android) | Chrome Mobile | Supported |
Feedback & Contact
We welcome feedback on the accessibility of our website. If you experience any barriers, please contact us and we will respond within 5 business days:
| info@primevistatravel.com | |
| Phone | +265 995 816 733 |
| Alternative format requests | We can provide information in large print, plain text, or other formats on request |