Terms & Conditions

These Terms and Conditions ("Terms") govern the relationship between PrimeVista Travel & Leisure Ltd ("PrimeVista", "we", "us") and any individual or entity ("Client", "you") who uses our services or website. A binding contract is formed when we issue a written booking confirmation to you.

Where your booking includes services provided by third parties (airlines, lodges, transport providers), additional terms imposed by those providers may also apply. We will make you aware of any material third-party terms at the time of booking.

All bookings are subject to availability. A booking is not confirmed until you receive a written confirmation and reference number from PrimeVista. Verbal commitments or informal communications do not constitute a confirmed booking.

• You must be at least 18 years of age to make a booking
• You confirm that all information provided (names, passport details, travel dates) is accurate and complete
• You accept responsibility for ensuring all members of your party comply with these Terms
• Name changes after confirmation may incur administrative fees and are subject to supplier availability

Unless otherwise agreed in writing, the following payment schedule applies:

• Deposit: 30% of the total journey value is required within 5 business days of receiving your booking confirmation to secure your reservation
• Balance: The remaining 70% is due no later than 60 days before the departure date
• Late bookings: Bookings made within 60 days of departure require full payment at the time of confirmation

Payments are accepted via bank transfer, mobile money, and other methods as agreed. All prices are quoted in USD unless explicitly stated otherwise. PrimeVista is not responsible for currency conversion losses.

All cancellation requests must be submitted in writing to info@primevistatravel.com. The following cancellation fees apply, calculated from the date we receive your written notice:

These fees reflect non-recoverable costs paid to suppliers on your behalf. We strongly recommend purchasing comprehensive travel insurance that includes cancellation cover.

We will make every reasonable effort to accommodate changes to a confirmed booking. Amendment requests must be made in writing. An administration fee of USD 50 per amendment applies in addition to any supplier change fees. We cannot guarantee that changes can always be fulfilled, particularly at short notice.

PrimeVista reserves the right to make minor amendments to itineraries where necessary due to operational reasons. We will notify you promptly and any significant changes will give you the right to cancel without penalty.

PrimeVista undertakes to:

• Arrange the services described in your confirmed itinerary with reasonable skill and care
• Provide accurate information about the services we arrange at the time of booking
• Communicate material changes to your booking promptly and in writing
• Handle your personal and payment data in accordance with our Privacy Policy
• Provide 24/7 emergency contact support during your journey

As a Client, you are responsible for:

• Ensuring all travel documents (passports, visas, health certificates) are valid and obtained in time
• Complying with all laws, regulations, and entry requirements of countries visited
• Disclosing any medical conditions or mobility requirements that may affect your journey
• Behaving with respect toward PrimeVista staff, guides, and fellow travellers
• Arriving at meeting points, airports, and activities at the stated times
• Settling any personal charges (e.g. room service, laundry) directly with accommodation providers

PrimeVista acts as an agent for third-party service providers (airlines, lodges, transport operators). We are not liable for the acts, omissions, or negligence of those third parties, nor for any injury, loss, damage, or delay arising from circumstances beyond our reasonable control.

Our total liability to you in contract, tort, or otherwise shall not exceed the total amount paid by you to PrimeVista for the affected booking.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

PrimeVista is not responsible for costs arising from the absence of appropriate insurance cover, including medical evacuation from remote locations. Details of your insurance policy (provider name and emergency number) should be shared with us before your departure.

PrimeVista shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemic or epidemic, government travel restrictions, civil unrest, extreme weather, or industrial action.

In the event of force majeure, we will work with you to reschedule your journey or arrange a credit to your account, subject to what is recoverable from our suppliers.

If something goes wrong during your journey, please inform our on-the-ground contact or our 24/7 emergency line immediately. This gives us the opportunity to resolve the issue in real time.

Formal complaints must be submitted in writing to info@primevistatravel.com within 28 days of your return date. We will acknowledge your complaint within 5 business days and aim to provide a full response within 28 days.

All content on this website — including text, photography, itineraries, branding, and design — is the intellectual property of PrimeVista Leisure & Travel Co. Ltd or its licensed partners. You may not reproduce, distribute, or commercially exploit any content without prior written consent.

These Terms are governed by and construed in accordance with the laws of the Republic of Malawi. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Malawian courts, unless otherwise agreed in writing.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.